Kteam will also recommence the LUCKY DRAW which was so successful in the past. It works likes this. There are five categories, Quality, Efficiency, Cleanliness, Value for money & Overall Satisfaction with a final entry - "Would you recommend us" "Yes or No". Also they include tick boxes as to how the customes found them. All jobs go into a draw rated thus Poor 1, Average 2, Above Average 3, Excellent 4.
This is a very useful management tool as it not only measures the companies delegated to do the job and contractor performances but also where the lead was generated from. From our last analysis, the referrals from when we started had gone from below 20% to over 50% - not bad for one off customes. In this last analysis taken, we had 3 given us a poor rating, 31 as average, 249 as above average, and 738 as excellent from the five categories totalled up and only one replied they would not recommend us.
We will supply a form when we quote each job. We would appreciate the feedback and who knows - you may be the winner!
Congratulations to Leonie Tapper from Morrinsville for winning our draw for this month.
"Thank you to Lance, Andy and the KTeam. Their service was prompt and professional and they completed the job as requested on time. Lance was very flexible and when we needed another job done he fitted us in so as not to hold up the work site. I would highly recommend them not only for their efficient service but also for their very reasonable rates." - Leonie Tapper
Congratulations to Martin & Celina
"We have really appreciated Lance and his team. Not just were they more competitively priced than other firms, but they were also a pleasure to work with. No problem seemed to faze them. We were impressed with their helpful attitude and expertise throughout. Winning K-Team's 'Lucky Draw' is only the icing on the cake: a wonderful bonus and surprise! We highly recommend
K-Team for any type of asbestos removal." - Martin & Celina
Congratulations to Rose & John Love
"We needed quite a number of areas of asbestos to be removed from our residential property, it was feeling a bit daunting. We had cladding, soffits, wall lining, ceilings, fence panels and old vinyl that all needed testing and possible removal. We received six quotes with a wide range of recommendations and prices, but Lance from KTeam was a breath of fresh air, with his knowledge and expertise. Lance's experience saved us time and hassle, giving us guidance as to the steps required for testing, removal, ongoing monitoring and the result of a property clear and safe from asbestos. We can't recommend KTeam enough, they were the fastest to provide a quote, an excellent price, outstanding in management of the process, and communication and all of their team was great to deal with. As we lived close by, we even stopped the inspector during one of his air testing visits to ask him how it was going, and he gave a glowing report as well. If you need asbestos removed, I'd absolutely ask KTeam to quote. Plus you'll be in the draw to be lucky like us - thank you KTeam." - Rose & John Love
Congratulations to Andrew & Michelle
"Many thanks to Lance and Andy and his team for the fantastic job of removing the textured asbestos ceiling at our property. The difference is staggering and we were delighted with the final result which included painting the ceiling. It was like a new home. The tidiness and workmanship were incredible and we would not hesitate to recommend the services of Lance and Kteam. Thanks again for the friendly reliable and outstanding workmanship " - Andrew & Michelle
For personal attention freephone 0800 003 403 who will direct you to the appropriate person.